This is how it all happened. I got car decals on Jan 15th ish. I tried for weeks to get it to load on my Gypsy. I tried everything and it wouldn't load. I called customer service on the 2/11 and they thought a bad cart. So I got cart #2 fedex yesterday. It wouldn't load. Earlier Tuesday (yesterday) morning I did a cricut update. It said I was at 2:06/2:14. So after cart #2 wouldn't load I did the troubleshooting and tried to update. Nothing...then decided to reformat my gypsy (go to troubleshooting and answer the questions YES, No, No, No and Yes (to erase everthing on your G). Well my G. got stuck/frozen after 2 hrs so I shut everything down. This morning I turned on my G. to start reformatting again and my gypsy was frozen on the "loading" screen.
Had I KNOWN there were problems with cricut sync, I never would've tried to update and do all this. It/PC messed up my G. Even Darren in customer service said don't blame myself but the cricut update attempts when it wasn't working right did probably freeze up my G.